Customer-Facing Dispatch Coordinator

Job Summary

Customer-Facing Dispatch Coordinator, this full-time remote position involves coordinating the timely dispatch of legal documents while driving customer satisfaction and revenue through effective communication and operational efficiency.

Key Responsibilities:

• Monitor task board to claim and dispatch jobs, ensuring timely resolution of issues
• Maintain proactive communication with customers and internal teams to manage expectations and gather feedback
• Achieve KPIs related to dispatch rates, customer satisfaction, and operational improvements

Required Qualifications:

• 1-2 years of experience in dispatching, customer service, or operations coordination
• Strong organizational skills and ability to manage high-volume tasks
• Experience with digital tools and CRM or sales/ops platforms is a plus
• Sales-minded with the ability to recognize and act on revenue opportunities
• Ability to work independently in a remote environment with strong time-management skills