Customer Financial Specialist Associate

Job Summary

Working from home in the Eastern Standard Time Zone, the full-time Customer Financial Specialist Associate will manage inbound and outbound calls in a call center environment, providing patient support, resolving account issues, and educating patients on billing and insurance matters.

Key responsibilities

• Provide comprehensive service to patients by addressing inquiries and advocating for their concerns
• Perform accounts receivable functions, including cash collection, account resolution, and management of financial assistance programs
• Collaborate with various departments to ensure coordinated revenue management and enhance patient satisfaction

Required qualifications

• High School Diploma or Equivalent (GED) required
• Minimum of 1 year of related work experience required
• Minimum of 1 year of customer service experience preferred
• Familiarity with customer support policies, standards, and procedures