Customer Fulfillment Manager

Job Summary

Supporting assigned Customer Service Managers and ensuring timely delivery of parts and services, the full-time remote Customer Fulfillment Manager will manage billing, outage planning, and logistics for a designated customer portfolio.

Key responsibilities

• Own cost classification, billing, and collections for the assigned customer portfolio
• Manage outage demand placement, including parts requests and repair scheduling
• Track outage progress and issue timely customer billing while supporting CSM in communication and relationship management

Required qualifications

• Bachelor's Degree from an accredited university or college, or a High School Diploma/GED with a minimum of 4 years of relevant experience
• Minimum of 3 years of experience in financial/billing, customer support, operations, or forecasting roles
• Knowledge of Enterprise Resource Planning (ERP) systems, such as SAP or Oracle
• Experience within the power generation services or industrial manufacturing industry
• Strong financial knowledge and commercial/contractual experience