Customer Growth Executive

Job Summary

To lead customer engagement strategies, the full-time remote VP, Customer Growth will be responsible for overseeing owned-channel communications, driving customer acquisition and retention, and developing go-to-market strategies for new financial products.

Key responsibilities

• Own and set the vision for NerdWallet's owned-channel strategy, ensuring cohesive customer experiences across various platforms
• Drive measurable growth in customer acquisition, retention, and engagement through strategic partnerships and data-driven initiatives
• Lead the development and execution of go-to-market strategies for new branded financial products, collaborating closely with cross-functional teams

Required qualifications

• 10+ years of progressive leadership experience in growth, marketing, or customer engagement within consumer finance or a related industry
• Deep expertise in owned-channel strategy and the necessary data infrastructure for effective customer communication
• Proven track record of improving customer acquisition, engagement, and retention through multi-channel programs
• Experience with GM-level accountability and developing go-to-market strategies for new products
• Strong analytical skills to translate complex data into actionable strategies and decisions