Customer Growth Executive

Job Summary

Leading the Customer Growth strategy, the full-time Head of Customer Growth will oversee a multi-lane function to enhance app business performance for RevenueCat customers, focusing on strategic account management, customer education, and scalable enablement, all in a remote work environment.

Key responsibilities

• Own and define the Customer Growth strategy across the entire customer base, ensuring tailored support for various customer segments
• Build and implement customer segmentation and coverage models based on value, potential, and growth needs
• Lead the Customer Success Management (CSM) Team Lead to enhance customer context, account strategy, and adoption planning

Required qualifications

• Approximately 10 or more years in Customer Success, Customer Growth, or related customer-facing roles
• Five or more years of experience leading customer-facing teams, including management roles
• Proven track record of owning a customer growth function or multi-lane operating model
• Strong commercial judgment related to customer value, renewal risk, and executive alignment
• Experience in mobile app monetization, in-app purchases, or related domains