Customer Growth Manager

Job Summary

To support a growing software company, the full-time Customer Growth Manager will manage the full customer lifecycle for several hundred small sponsor accounts, focusing on onboarding, retention, and upselling opportunities in a remote environment.

Key responsibilities

• Lead standardized onboarding for new accounts, ensuring customers can independently process claims using KidKare
• Serve as the primary contact for assigned accounts, owning retention and renewal outcomes through automated and personalized outreach
• Proactively identify and close upsell and cross-sell opportunities while maintaining detailed account activity documentation in CRM tools

Required qualifications

• 2+ years in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment
• Experience managing a high volume of accounts with varying engagement levels
• Ability to identify and advance upsell or cross-sell opportunities while carrying a quota
• Strong organizational skills and discipline in following standardized workflows
• Technically capable and comfortable working independently