Customer Growth Manager
Job Summary
Managing the full customer lifecycle for several hundred small sponsor accounts, the full-time remote Customer Growth Manager will oversee onboarding, retention, renewal, and expansion efforts while ensuring customers quickly realize the value of KidKare's software solutions.
Key responsibilities
- Lead standardized onboarding processes for new accounts, ensuring they are ready to independently process claims
- Monitor account health and conduct retention outreach to sustain engagement and secure renewals
- Identify and close upsell and cross-sell opportunities while executing outreach campaigns to drive growth
Required qualifications
- 2+ years in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment
- Experience managing a high volume of accounts with varying levels of engagement
- Proven ability to identify and advance upsell or cross-sell opportunities
- Strong organizational skills with a disciplined approach to standardized workflows
- Self-motivated and comfortable working independently in a remote setting
Complete Job Description
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