Customer Growth Manager
Job Summary
Owning the full customer lifecycle for several hundred small sponsor accounts, the full-time remote Customer Growth Manager will manage onboarding, retention, and upsell opportunities while ensuring clients effectively utilize KidKare's software solutions.
Key responsibilities
- Lead standardized onboarding processes for new accounts and ensure they are ready to independently process claims
- Monitor account health indicators and conduct outreach to sustain engagement and secure renewal commitments
- Identify and close upsell opportunities while executing outreach campaigns to promote growth across the portfolio
Required qualifications
- 2+ years in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment
- Experience managing a high volume of accounts with varying levels of engagement
- Proven ability to identify and advance upsell or cross-sell opportunities
- Strong organizational skills with a disciplined approach to standardized workflows
- Technically capable and comfortable working independently
Complete Job Description
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