Customer Growth Manager

Job Summary

Owning the full customer lifecycle for several hundred small sponsor accounts, the full-time remote Customer Growth Manager will manage onboarding, retention, renewal, and expansion efforts while ensuring customers derive maximum value from KidKare's software solutions.

Key responsibilities

• Lead standardized onboarding processes for new accounts, ensuring they are equipped to independently process claims
• Monitor account health and conduct outreach to at-risk accounts, managing retention and renewal conversations effectively
• Identify upsell and cross-sell opportunities, executing outreach campaigns to drive growth across the portfolio

Required qualifications

• 2+ years of experience in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment
• Proven ability to manage a high volume of accounts simultaneously with varying engagement levels
• Experience in identifying upsell or cross-sell opportunities and a willingness to meet assigned quotas
• Strong organizational skills with a disciplined approach to following standardized workflows
• Technically capable and comfortable working independently in a remote setting