Customer Happiness Associate

Job Summary

A company is looking for a Customer Happiness Associate, a remote 1099 contractor role focused on providing exceptional support to service members and their families.

Key Responsibilities

• Deliver outstanding customer support via Intercom, addressing inquiries and troubleshooting issues
• Collaborate with internal teams to escalate and resolve complex customer concerns
• Maintain accurate records of customer interactions and provide insights to improve processes

Required Qualifications

• 2+ years of customer service experience in a remote, digital-first environment
• Proficiency with Intercom or similar customer support platforms
• Reliable, self-motivated, and comfortable working independently as a contractor
• Tech-savvy with the ability to quickly learn new systems and processes
• Available to cover specified hours, including weekends