Customer Happiness Manager

Job Summary

A company is looking for a Customer Happiness Manager.

Key Responsibilities

• Communicate with customers via phone, email, and chat to provide support and build lasting relationships
• Handle customer-related administrative duties including data entry, reporting, and assisting with programming and scheduling
• Nurture the community of families through creative initiatives and assist with special projects

Required Qualifications

• At least 5 years of experience in customer support or marketing
• Extensive experience in the NYC parenting or education market is a plus
• Empathetic and proactive in improving processes
• Purposeful and driven, passionate about achieving results
• Open to feedback and committed to continuous learning