Customer Happiness Manager

Job Summary

To nurture a community of over 9,000 families, the full-time remote Customer Happiness Manager will manage relationships, provide exceptional support, and lead a customer support team while engaging families through creative initiatives.

Key Responsibilities

• Communicate with families to resolve inquiries and foster brand loyalty
• Recruit, train, and manage a customer support team member for operational efficiency
• Engage the community through proactive initiatives and oversee customer-related administrative tasks

Required Qualifications

• 5+ years of experience in customer success, support, account management, or marketing
• Proven ability to build long-term community relationships with exceptional empathy
• Proactive in transforming customer insights into operational improvements
• Results-driven leader with a high level of accountability
• Experience in the NYC parenting or education market is highly preferred