Customer Happiness Manager

Job Summary

To foster long-term relationships with families, the full-time remote Customer Happiness Manager will manage customer inquiries, lead a support team, and engage the community through innovative initiatives.

Key Responsibilities

• Communicate with families to resolve inquiries and deliver exceptional support
• Recruit, train, and manage a customer support team member for operational efficiency
• Nurture community engagement through creative outreach initiatives and feedback collection

Required Qualifications

• 5+ years of experience in customer success, support, account management, or marketing
• Proven ability to build long-term relationships with community members
• Strategic problem-solving skills with a proactive approach to operational improvements
• Strong leadership qualities with a focus on accountability and results
• Experience in the NYC parenting or education market is highly preferred