Customer Happiness Manager

Job Summary

To nurture a passionate community of families, the full-time Customer Happiness Manager will manage relationships through exceptional support, lead a customer support team, and engage creatively with families in a remote environment.

Key Responsibilities

• Communicate with families via phone, email, and chat to resolve inquiries and foster brand loyalty
• Recruit, train, mentor, and manage a customer support team member to delegate operational tasks
• Nurture community engagement through proactive initiatives like tailored newsletters and family outreach

Required Qualifications

• 5+ years of experience in customer success, support, account management, or marketing
• Proven track record of building long-term community relationships with exceptional empathy
• Highly proactive in transforming customer insights into operational improvements
• Results-driven leader with accountability to deadlines and commitments
• Extensive experience in the NYC parenting or education market is highly preferred