Customer Happiness Representative

Job Summary

To support a growing e-commerce team, the full-time Customer Happiness Representative will engage with customers through various channels, become a product expert, and resolve challenges efficiently while working remotely from Montreal, Quebec.

Key responsibilities

• Enhance customer interactions through emails, live chats, social media, phone calls, and video consultations
• Become a product expert by staying updated on products, launches, and promotions
• Resolve customer concerns regarding orders, checkout, or product assembly swiftly and professionally

Required qualifications

• One year of experience in customer service with notable achievements
• Proficiency in both English and French
• Comfort with innovative technologies, including AI tools like ChatGPT
• Availability to work evenings and weekends, with a 40-hour work week
• Previous customer service experience in a contact center is beneficial but not required