Customer Happiness Specialist

Job Summary

A company is looking for a Customer Happiness Specialist I.

Key Responsibilities

• Provide best-in-class customer support and follow team workflows
• Address tech support and customer concerns via email, escalating issues as needed
• Test features in development and provide feedback

Required Qualifications

• 0-2 years in customer service
• Ability to work independently
• Typing speed of 60+ words per minute
• Familiarity with CRM systems (e.g., Zendesk, Salesforce)
• Flexible schedule, including weekend and evening availability