Customer Happiness Specialist

Job Summary

A company is looking for a Customer Happiness Specialist to engage prospective clients and provide high-quality support throughout the customer journey.

Key Responsibilities:

• Engage and convert inbound and outbound leads, guiding clients through the booking process
• Deliver high-quality customer support by responding to inquiries and resolving issues
• Coordinate with chefs and venue partners to confirm event details and ensure successful bookings

Required Qualifications:

• 3+ years of experience in inside sales, customer support, or a hybrid sales/service role
• Goal-oriented with the ability to balance conversion targets and customer experience
• Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
• Proficient in Google Workspace and Excel
• Experience in culinary, hospitality, events, travel, or marketplace environments is a plus