Customer Implementation Manager

Job Summary

A company is looking for a Customer Implementation Manager to lead the onboarding of strategic customers across various platforms.

Key Responsibilities

• Manage multiple customer implementations from kickoff through go-live and post-launch stabilization
• Develop project plans and timelines, ensuring milestones are met on time and aligned with customer expectations
• Serve as the primary point of contact for customers and internal stakeholders, maintaining transparency and alignment throughout the implementation process

Required Qualifications

• Bachelor's degree in Business, Information Systems, Supply Chain, or related field (or equivalent experience)
• 5+ years of experience in project management, customer onboarding, or consulting, preferably in SaaS, logistics, or supply chain
• Strong understanding of SaaS delivery models and systems integrations
• Experience leading complex enterprise implementations involving technology and managed services
• Proven project management skills, with PMP or Agile certification preferred