Customer Implementation Manager

Job Summary

A company is looking for a Customer Implementation Manager (APAC).

Key Responsibilities

• Manage the entire onboarding process for customers, from sales handover through configuration, training, and activation
• Conduct implementation and optimization sessions tailored to customer needs, driving adoption of Helpdesk and AI Agent products
• Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process

Required Qualifications

• 2-3+ years of experience in SaaS as an implementation manager with a successful track record in post-sales adoption
• Experience in crafting and overseeing project timelines to enhance activation among merchants
• Proven ability to manage multiple accounts simultaneously, providing tailored support
• Demonstrated adaptability to change and quick learning of new product developments
• Passion for technology, automation, and the future of AI in customer support