Customer Implementation Specialist

Job Summary

A company is looking for a Customer Implementations Specialist to manage the onboarding process for new customers.

Key Responsibilities

• Serve as the main point of contact throughout the onboarding and expansion process, executing project plans for product or service launches
• Develop an understanding of customer business needs to ensure the onboarding process meets their success criteria
• Deliver training to customers and manage project timelines, updates, and communications with internal teams and clients

Required Qualifications

• 2+ years of experience in customer implementation, project management, or customer success/operations roles
• Excellent analytical and troubleshooting skills
• Highly organized and detail-oriented, capable of managing multiple projects simultaneously
• Strong passion for customer success and relationship building
• Ability to manage ambiguity with minimal guidance