Customer Implementation Specialist

Job Summary

Working remotely, the full-time Customer Implementation Specialist will manage the onboarding and implementation process for new customers, ensuring successful deployment of the KnowBe4 platform while collaborating with Customer Success Managers and internal stakeholders.

Key responsibilities:

• Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform
• Collaborate with Customer Success Managers and Sales to design tailored implementation plans based on customer goals
• Act as the primary point of contact during implementation, addressing inquiries and resolving issues promptly

Required qualifications:

• Associate's Degree or equivalent work experience and education preferred
• Familiarity with standard concepts and practices within the IT Security field
• Experience with Salesforce or other CRM systems
• Basic technical understanding of the KnowBe4 platform
• Prior experience as a Customer Success Manager is a plus