Customer Information Management Manager

Job Summary

A company is looking for a Customer Requirements and Information Management Regional Manager for the Americas.

Key Responsibilities

• Manage and validate customer requests, ensuring compliance with regional regulations and feedback on outcomes
• Facilitate collaboration between local Sales Business Centers and Global CRIM, ensuring proper use of CRIM tools
• Identify operational inefficiencies and recommend enhancements to improve global CRIM processes and reporting

Required Qualifications

• Degree in Business Administration, Data Analytics, Sustainability, or a related field (MBA preferred)
• Minimum of 8 years of experience in complex, cross-functional projects within a global MedTech or corporate environment
• Experience in process optimization, project management, or customer information management related to compliance topics
• Solid background in data management and familiarity with CRM or ticketing systems
• Knowledge of compliance and regulatory frameworks relevant to customer request management