Customer Insights Analyst

Job Summary

A company is looking for a Customer Insights Analyst.

Key Responsibilities

• Define and validate reporting by partnering with the BI team to scope dashboard requirements and ensure data accuracy
• Translate business needs into KPIs by converting stakeholder questions into measurable metrics and visuals
• Support forecasting and modeling by identifying key inputs and interpreting trends for decision-making

Required Qualifications

• Bachelor's degree or equivalent experience
• 3-5 years of experience in analytics, business intelligence, or a related field
• Proficiency with BI platforms (Power BI or Tableau) for interpreting dashboards
• Working knowledge of SQL or ability to collaborate with technical teams
• Experience in translating business questions into analytical requirements and KPI frameworks