Customer Insights Analyst

Job Summary

A company is looking for an Analyst, Customer Insights.

Key Responsibilities

• Interpret customer insights to identify risks and opportunities, recommending strategic actions based on feedback
• Manage customer feedback workflows and ensure compliance with regulatory standards
• Conduct advanced analysis to identify trends and translate findings into actionable insights for decision-making

Required Qualifications

• Bachelor's degree in business, healthcare, analytics, marketing, psychology, or a related field, or equivalent work experience
• 3+ years of experience analyzing customer feedback across multiple channels
• 3+ years of experience using quantitative and qualitative analysis techniques
• 3+ years of experience with customer experience measurement frameworks and metrics
• 3 years of experience synthesizing data and communicating findings to stakeholders