Customer Insights Analyst

Job Summary

A company is looking for a Customer Insights Analyst (Contact Center / CX Focus).

Key Responsibilities

• Analyze customer experience survey data and operational data to identify trends
• Translate data into actionable insights and recommendations for business decisions
• Support ad hoc analysis requests and communicate findings through presentations and reports

Required Qualifications

• 3-5+ years of experience in data analysis, market research, or customer insights
• Experience with customer experience surveys (CSAT, NPS)
• Background in contact center or customer support operations preferred
• Working knowledge of SQL and strong proficiency in Excel
• Familiarity with Tableau or similar analysis tools