Customer Insights Analyst

Job Summary

To support data-driven decision-making, the full-time Customer Insights Analyst will utilize strong analytical skills and modern AI tools to develop customer health metrics, churn analysis, and experience metrics, while working in a remote or hybrid environment.

Key responsibilities

• Develop and maintain customer health scoring and churn risk analysis to enhance customer experience
• Utilize AI tools to surface insights and create data products for internal decision-making
• Operationalize methodologies to measure the impact and value delivered to customers over time

Required qualifications

• Experience in data analysis and customer insights, preferably in a technology or software environment
• Proficiency in modern AI tools and analytics platforms
• Strong understanding of customer health metrics and experience measurement methodologies
• Ability to build and maintain data foundations for analytics purposes
• Curiosity and hands-on approach to leveraging AI for business improvements