Customer Insights Analyst
Job Summary
To support a growing enterprise research functionality, the full-time Customer Insights Analyst will plan research projects, design surveys, perform data analysis, and create dashboards while working in a hybrid environment with two days in the office and three days remote in Duluth, GA.
Key responsibilities
- Plan and design research projects in collaboration with key stakeholders to scope research activities effectively
- Perform data analysis and reporting to provide actionable insights that guide business decisions
- Manage external research partners and improve research methodologies to optimize processes and deliverables
Required qualifications
- Bachelor's degree or equivalent experience in Research, Data & Analytics, Customer Experience, or a related field
- 10+ years of experience in business, math, finance, statistics, market research, sociology, psychology, or a related field; advanced degree preferred
- Background in customer experience research or marketing research
- Experience with qualitative and quantitative research methodologies
- Familiarity with customer feedback platforms, particularly Qualtrics
Complete Job Description
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