Customer Insights Delivery Principal

Job Summary

A company is looking for a Customer Insights Delivery Principal to lead the transformation of customer feedback into actionable insights.

Key Responsibilities

• Lead synthesis across complex datasets to identify experience drivers and root causes
• Translate findings into prioritized recommendations tied to measurable business impact
• Craft executive-ready narratives and advise senior stakeholders on experience drivers and investment decisions

Required Qualifications

• Bachelor's degree required; advanced degree preferred
• 8-10+ years of relevant experience in research, insights, and consulting roles
• Demonstrated ownership of research strategy and insight development
• Deep experience with VoC and/or VoE data
• Strong executive presence and presentation skills