Customer Insights Lead Consultant

Job Summary

Passionate about enhancing customer experiences, the fully remote Customer Insights Lead Consultant will design and implement Voice of Customer programs, analyze feedback, and partner with cross-functional teams to drive strategic improvements across the organization.

Key responsibilities

• Lead and enhance key components of the Voice of Customer ecosystem across the enterprise
• Design and implement impactful VoC programs, including surveys and closed-loop feedback initiatives
• Analyze customer feedback and behavioral data to identify opportunities for improving experiences and business outcomes

Required qualifications

• 5+ years of relevant experience in Voice of Customer, Customer Experience, Insights, Research, or related fields
• Experience with survey and feedback platforms, preferably Qualtrics
• Strong Microsoft 365 skills, particularly in Excel
• Ability to translate customer insights into business recommendations and measurable improvements
• Self-starter mindset with the ability to manage multiple priorities independently