Customer Insights Manager

Job Summary

A company is looking for a Customer Insights Manager - Temp/Contract.

Key Responsibilities

• Lead the migration of the Voice of Customer (VoC) platform and establish a scalable infrastructure for tracking customer sentiment
• Manage customer surveys and analyze results to deliver actionable insights to stakeholders
• Monitor brand and market insights, providing strategic recommendations based on external market data

Required Qualifications

• 5+ years of experience in customer insights, consumer research, or a similar field
• Strong expertise in quantitative and qualitative research methods
• Familiarity with Voice of Customer (VoC) platforms such as Verint or Forsta
• Experience with insights tools and platforms, including survey tools and syndicated data sources
• Retail industry experience is a plus