Customer Insights Manager

Job Summary

To enhance customer engagement and inform product strategy, the full-time remote Customer Insights Manager will manage the customer feedback lifecycle, conduct win/loss analysis, and collaborate with cross-functional teams to surface actionable insights.

Key responsibilities

• Proactively engage customers through interviews, surveys, and focus groups to gather and analyze feedback
• Produce regular reports summarizing customer insights and collaborate with Product and Marketing teams to inform strategy
• Design and execute a win/loss program, conducting interviews to uncover decision drivers and presenting findings to stakeholders

Required qualifications

• 3-5 years of experience in customer insights, Voice of Customer (VoC), or related fields
• Experience designing and executing product feedback and win/loss programs
• Familiarity with competitive pricing research methodologies
• Proficiency with survey and feedback platforms such as Qualtrics and UserVoice
• Strong analytical skills with experience in data analysis using Excel or Google Sheets