Customer Insights Manager

Job Summary

Supporting client objectives to enhance business performance, the full-time Manager, Customer Insights will coach merchant teams on integrating customer insights into decision-making, provide actionable data-driven recommendations, and collaborate with CPG-focused groups, all while working remotely.

Key responsibilities

• Coach merchant teams in utilizing customer insights for daily decision-making and data maturity improvement
• Provide actionable insights and recommendations through data analysis and BI tools
• Conduct training sessions for clients on Symphony RetailAI tools and best practices

Required qualifications

• Bachelor's degree in Communications, Marketing, or a related field
• 2 years of experience in merchandising or category management
• Experience leveraging data and analytics for decision-making
• Proficiency with the SymphonyAI suite of tools (CMS, i2e)
• Experience in coaching teams on integrating customer insights into business processes