Customer Insights Senior Associate

Job Summary

A company is looking for a Customer Insights Senior Associate.

Key Responsibilities

• Analyze and synthesize customer feedback to identify trends and pain points for Platform & Interoperability customers
• Manage feedback data sources and create artifacts that support customer experience goals
• Collaborate with cross-functional teams to ensure customer insights inform product and service decisions

Required Qualifications, Training, and Education

• Bachelor's degree or 3-5 years of experience in customer or stakeholder relationship management
• Experience or strong interest in data analysis and manipulation, particularly with Microsoft Excel
• Proven ability to explain complex product information and provide actionable insights
• Experience working with cross-functional teams to achieve shared goals
• Experience with SQL and Qualtrics XM Discover is a plus