Customer Insights Senior Manager

Job Summary

A company is looking for a Customer Insights Senior Manager.

Key Responsibilities

• Maintain an up-to-date perspective through external research on best practices for capturing customer sentiment
• Provide strategic consulting to stakeholders on design principles and strategies that influence customer outcomes
• Oversee the Voice of Customer (VoC) ecosystem and develop a long-term VoC strategy

Required Qualifications

• 4-year Bachelor's Degree (Preferred)
• 10 or more years of relevant experience (Preferred)
• Experience in supervisory roles
• Equivalent combination of education and experience may be considered in lieu of formal qualifications