Customer Insights Senior Manager

Job Summary

A company is looking for a Customer Insights Senior Manager.

Key Responsibilities

• Maintain an up-to-date perspective through external research on customer sentiment and behavior
• Provide thought leadership and strategic consulting on design principles and best practices
• Oversee the Voice of Customer (VoC) ecosystem and develop a long-term VoC strategy

Required Qualifications

• 4-year Bachelor's Degree (Preferred)
• 10 or more years of experience in a relevant field (Preferred)
• Supervisory responsibilities included
• Equivalent combination of education and experience may be considered in lieu of degree
• Strong project management skills required