Customer Insights Specialist

Job Summary

Supporting the Commercial team remotely, the full-time Customer Insights Specialist will analyze large datasets, develop customer experience insights, and participate in client conversations to enhance the delivery of analyses and materials for Prism clients.

Key responsibilities

• Analyze large datasets and perform bespoke cuts to drive storytelling of customer experience insights for clients
• Develop materials that bring CX insights to life and showcase the value of Prism
• Support client training and adoption needs by developing training materials and delivering training as needed

Required qualifications

• 2+ years of experience in consulting, customer insights, or data analytics roles
• Strong experience in storytelling with data, particularly in creating presentations based on data
• Demonstrated ability to derive insights from complex data sets
• Comfort with data analysis tools such as Excel and Tableau
• Outstanding client service skills, including responsiveness and attention to detail