Customer Intake Specialist

Job Summary

To support a growing Customer Intake Department, the full-time Customer Intake Specialist will manage the intake process by entering new orders, verifying information, and handling customer communications remotely during extended evening hours.

Key responsibilities

• Monitor queues for new orders, updates, and service cancellations while ensuring accurate data entry into the system
• Communicate with customers and referring sources to gather necessary information and resolve discrepancies in orders
• Complete standard intake processing tasks, including answering calls and emails, while maintaining productivity during evening hours

Required qualifications

• Must be legally authorized to work in the United States without employer sponsorship
• Minimum associate degree in a healthcare-related field is preferred
• Proficiency in Microsoft Office applications is required
• Ability to type at least 40 words per minute
• Experience with handling confidential health information in compliance with HIPAA guidelines