Customer Integration Associate

Job Summary

Supporting customer onboarding and integration, the full-time remote Customer Integration Associate will assist clients with setup, manage timelines, and resolve issues to ensure a smooth transition from sales to operational execution.

Key responsibilities

• Assist customers with installation, setup, and issue resolution throughout the onboarding process
• Manage system setup, data exchange, and operational readiness activities while documenting customer requirements
• Track onboarding milestones and serve as the primary point of contact for customer inquiries and updates

Required qualifications

• Bachelor's degree or equivalent work experience
• Basic understanding of customer integration, industry principles, and terminology
• Knowledge of standard office software and CRM technologies
• Basic understanding of APIs, SFTP, and data exchange processes
• Experience working with customer integrations, onboarding, or technical support preferred