Customer Integration Specialist

Job Summary

Supporting the successful onboarding and integration of customers, the full-time Customer Integration Specialist will manage setup activities, coordinate timelines, and document requirements in a remote work environment.

Key responsibilities

• Assist customers with installation, setup, and issue resolution throughout the onboarding process
• Manage system setup, data exchange, and operational readiness activities while documenting customer requirements
• Track onboarding milestones and serve as the primary point of contact for customer inquiries and updates

Required qualifications

• Bachelor's degree or equivalent work experience
• Basic understanding of customer integration, industry principles, and terminology
• Knowledge of standard office software and CRM technologies
• Basic understanding of APIs, SFTP, and data exchange processes
• Experience working with customer integrations, onboarding, or technical support preferred