Customer Integration Support

Job Summary

A company is looking for a Customer Integration Support specialist to manage client data feed support.

Key Responsibilities

• Provide initial support for internal and external customers, addressing queries and issues promptly
• Oversee the Client Integration IT Service Management tool, ensuring SLAs are met by efficiently responding to and resolving tickets
• Facilitate the setup of new client standard feeds, collaborating with clients and internal teams for smooth integration

Required Qualifications

• Technical proficiency in databases, SQL, XML, and web technologies
• Ability to manage and resolve complex data integration challenges
• Experience in service management and understanding of service level agreements
• Knowledge of consumer content and online retail industry trends
• Ability to work independently and manage multiple projects under pressure