Customer Intelligence Analyst

Job Summary

A company is looking for a Customer Intelligence Strategy Analyst to lead the evolution of customer intelligence capabilities through AI-driven insights and integrated customer data.

Key Responsibilities

• Lead the development of predictive retention and churn risk models using various analytics
• Execute the roadmap for AI-enabled customer intelligence, including machine learning and automated insights
• Own customer intelligence data governance within Salesforce and unify customer data across platforms

Required Qualifications

• Bachelor's degree with 5+ years in customer analysis or related field
• Advanced Salesforce expertise in reporting and data governance
• Experience implementing AI and predictive analytics in sales or customer success
• Strong project and stakeholder management skills
• Proficiency with generative AI tools and understanding of AI governance