Customer Intelligence Engineer

Job Summary

A company is looking for a Customer Intelligence Engineer to build scalable intelligence workflows for their Customer Success organization.

Key Responsibilities

• Design and deploy account-level Slack summaries and translate product usage data into operational signals
• Contribute to customer health scoring and develop usage-to-renewal correlation models
• Leverage AI coding workflows and collaborate cross-functionally with CSMs and Analytics Engineers

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Applied Math, Data Analytics, or related field
• 0-3 years of experience in analytics, engineering, or technical roles
• Working knowledge of SQL and strong Python skills
• Exposure to data modeling concepts and familiarity with LLMs or AI-assisted development tools
• Comfort operating in ambiguity