Customer Journey Specialist

Job Summary

A company is looking for a Customer Experience Journey Analyst to support patients in their journey with a medical device.

Key Responsibilities

• Monitor patient/customer progression through the journey and identify stalled individuals
• Analyze performance data to uncover trends and recommend improvements for conversion and retention
• Coordinate recovery efforts for at-risk patients and facilitate cross-functional collaboration to resolve journey gaps

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Healthcare Administration, or related field
• 1-2 years of experience in customer success, sales, or related roles
• Strong analytical mindset with experience in data tracking and reporting
• Technical aptitude to troubleshoot hardware/software issues
• Familiarity with Salesforce or similar CRM systems is strongly preferred