Customer Journey Strategist

Job Summary

Focused on enhancing customer interactions, the full-time remote Customer Journey & Marketing Insights Strategist will manage customer experience improvements, analyze customer feedback, and collaborate with cross-functional teams to drive satisfaction, loyalty, and revenue growth.

Key responsibilities

• Develop and implement strategies to improve customer satisfaction and retention metrics
• Conduct journey mapping and remove friction points to optimize the customer experience
• Collaborate with marketing and operational teams to deliver actionable insights and recommendations

Required qualifications

• Bachelor's degree in Marketing, Business, Customer Experience, or a related field
• Minimum years of experience in Customer Experience, Digital Experience, or Marketing Strategy
• Experience in improving customer journeys using data and customer feedback
• Strong analytical skills and ability to work cross-functionally
• Excellent communication and presentation skills