Customer Lead
Job Summary
Owning the client relationship end-to-end, the full-time remote Customer Lead will sell engagements, set up systems, onboard clients, and drive adoption while managing the entire client lifecycle without handoffs.
Key responsibilities
- Run live discovery sessions to demonstrate the system using the prospect's data
- Configure system connectors and skill files to ensure quick client go-live within 1-2 weeks
- Track client usage and engagement to drive adoption and facilitate quarterly growth sessions
Required qualifications
- 3+ years of experience in product management, product marketing, consulting, or customer-facing analytics
- Ability to identify tasks within a client's business that can be automated by AI
- Experience in demonstrating products using live data rather than traditional pitching methods
- Hands-on capability to configure systems and build strong client relationships
- Motivated by individual client ownership and growth rather than team management
Complete Job Description
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