Customer Learning Consultant

Job Summary

To support global client learning initiatives, the full-time Customer Learning Experience Consultant will design, implement, and optimize digital learning experiences using a new Learning Experience Platform, collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Design and optimize digital learning experiences and support the implementation of a new Learning Experience Platform (LXP)
• Collaborate with external vendors and internal teams to enhance platform functionality and troubleshoot technical issues
• Utilize learner insights and performance data to continuously improve learning platforms and delivery methods

Required qualifications

• Bachelor's degree or equivalent experience in Learning Technology, UX/Human-Centered Design, or a related field
• 3-6+ years of experience in learning technology or customer education within a global SaaS organization
• 3+ years of experience administering or configuring learning platforms (LMSs/LXPs)
• Fluency in written and spoken English with the ability to communicate technical concepts to diverse stakeholders
• Experience managing digital learning content and applying UI/UX best practices