Customer Lifecycle Automation Manager

Job Summary

Customer Lifecycle Automation Manager, responsible for designing and operating lifecycle automation programs for customer engagement in a full-time remote position.

Key Responsibilities

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
• Build automated workflows triggered by customer behavior, product usage, and CRM data
• Track and report on adoption rates, retention, and churn trends

Required Qualifications

• 5-7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles
• Proven experience designing and implementing lifecycle automation programs from scratch
• Experience working in SaaS or recurring revenue environments
• Hands-on experience with CRM and automation platforms (HubSpot, Salesforce)
• Strong systems thinking and ability to design scalable workflows