Customer Lifecycle Automation Manager

Job Summary

Customer Lifecycle Automation Manager, responsible for designing and operating lifecycle automation programs for customer engagement in a full-time remote role.

Key Responsibilities

• Design and implement lifecycle programs for onboarding, adoption, renewal, and churn risk
• Build automated workflows triggered by customer behavior and product usage
• Develop customer health scoring frameworks and define trigger-based signals for churn risk and expansion opportunities

Required Qualifications

• 5-7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles
• Experience using AI to design or operate customer lifecycle workflows
• Proven experience designing and implementing lifecycle automation programs from scratch
• Experience working in SaaS or recurring revenue environments
• Hands-on experience with CRM and automation platforms (HubSpot, Salesforce)