Customer Lifecycle Automation Manager

Job Summary

Customer Lifecycle Automation Manager, responsible for designing and operating automated lifecycle programs to enhance customer engagement and retention in a full-time remote role.

Key Responsibilities

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
• Build automated workflows triggered by customer behavior and product usage
• Own the engagement model for low-ARR customers through automation

Required Qualifications

• 5-7+ years in Customer Success Operations, Lifecycle Marketing, or related roles
• Experience designing and implementing lifecycle automation programs from scratch
• Experience in SaaS or recurring revenue environments
• Hands-on experience with CRM and automation platforms (e.g., HubSpot, Salesforce)
• Strong analytical skills with the ability to translate customer data into actionable programs