Customer Lifecycle Automation Manager

Job Summary

To support a growing automated customer engagement strategy, the full-time remote Customer Lifecycle Automation Manager will design and implement lifecycle automation programs for onboarding, adoption, renewal, and churn risk, focusing on scaling customer interactions for Tier 3-4 clients.

Key responsibilities

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
• Build automated workflows triggered by customer behavior, product usage, and CRM data
• Develop and maintain customer health scoring frameworks using product, CRM, and support data

Required qualifications

• 5-7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles
• Proven experience designing and implementing lifecycle automation programs from scratch
• Experience working in SaaS or recurring revenue environments
• Strong systems thinking and ability to design scalable workflows
• Hands-on experience with CRM and automation platforms (HubSpot, Salesforce)